Loading...

Terms & Conditions

 

 

In this section, we hope to answer your questions. If, after reviewing this section, your question is still not answered, please do not hesitate to contact us with any questions that you may have. We will have a response back to you ASAP during normal working hours (Mon - Thu 8:30am - 3pm / Mon - Fri 8:30am to 12:30pm, A.E.S.T.).

Most orders are shipped within 24 - 36 hours [unless there are items out of stock or delay in stock arrival at our distribution facilities] and are then delivered to most capital city locations within 3-5 days and to most regional areas within 5-7 days.

How do you handle Out of Stock Items

We make every effort to ensure we have ample stock of all products available at all times. However, it is sometimes impossible to predict demand and unforeseeable delivery delays from suppliers. This occasionally leads to some items being out of stock. All orders are filled on a first come, first served basis. It is possible that you may place an item in your shopping cart as it is in stock but when it gets to our warehouse it is out of stock, or a customer has purchased the last item from our showroom. While we make every effort to have sufficient quantities available of all products to prevent this from occurring, sometimes it is beyond our control. If an item is out of stock, we will contact you to offer you the choice of;

1. Shipping your order without the item (and we will refund you the cost of the item)

2. Holding your order until the item comes back into stock (usually 3-4 days wait)

3. Replacing the item with a different product.

If you choose to wait for an item to come back into stock, and there is a delay in that item arriving, we will contact you as soon as we become aware of the delay.

All prices are in Australian Dollars and are inclusive of GST and are subject to change without prior notice.

Customer support is very important to us and our goal is to provide fair and timely customer support for every customer. If you are unhappy with any products please contact us so we can arrange a replacement, refund, or other appropiate resolution. Please be assured we will work with you to find an equitable solution in the event of a problem.

When you place an order, your credit card is charged at the time of purchase. All credit card transactions are processed securely by EWAY and no card details are stored on the internet. We take transaction security very seriously.

What is your return policy?

Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to us within three (3) days of the receipt of the order. Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately. This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items. All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed. The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. We not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused. For returns where the Product is subject to a change of mind and has been unused and unopened you may return it to us, however a re-stocking fee of 20% may apply. For good that are under warranty, the items must be returned to us within 14 days of a claim. We can not be responcable for goods that are returned to us outside of the warranty period. If you have any questions about the return of your item, please e-mail us. Be sure to include your order number and e-mail address with any correspondence.

Do you have a Privacy Policy?

We understand that our customers are concerned with privacy, so we have initiated policies to ensure that your personal information is handled safely and responsibly. We collect customer information in an effort to improve your shopping experience and to communicate to you about our products, services, contests or promotions. From time to time, we will send informational e-mails to you concerning Craft Products Australia information only. These could be specials, contest information or short messages containing information that we think you would want to know. We also share some basic shipping details with Australia Post for the sole purpose delivering your order, and allowing you to track your parcel on its journey to your door. If at any time you wish to stop receiving these e-mails, we give you the option to remove your name from our mailing list with one easy step. We will NOT sell, rent or share your e-mail address or personal details with a third party. We understand that this information is private and will handle it in a responsible manner.