Warranty Policy



Silhouette software support is available for all registered Silhouette users and does not currently have an expiration period.

The hardware of the Silhouette Cameo and Portrait Electronic Cutting Tools have a one year limited warranty. (which does not extend to consumables, such as the blade and cutting mat). This warranty is not appicable for machines used for commercial purposes.

Should you experience any issues relating to the hardware of the Silhouette machine within one year of the original purchase, please contact us on 07 5443 8941 or at orders@silhouetteaustralia.com.au


Returns will require the product to be returned in an un-used form.  Used product, and/or change of mind returns will incur a 20% restocking fee, plus recovery of any freight charges, and consumables used.